Terms & Conditions

1. General

These Terms & Conditions apply to all purchases made through the Dear Ohneul Philippines website. By placing an order, the customer agrees to these terms, the Return Policy, and the Privacy Policy.

2. Product Information

The store will aim to present product descriptions, usage information, images, and pricing as accurately as possible. Actual packaging, color appearance, labeling, and minor design updates may vary from what is shown on screen.

3. Skin Compatibility and Product Results

Skincare results vary depending on skin type, routine, condition, sensitivity, and consistency of use. Product descriptions, routine suggestions, and educational content are for general informational purposes only and are not medical advice. Customers are responsible for reviewing ingredients before use and are strongly encouraged to patch test especially when using multiple products from different brands.

4. Pricing and Availability

All prices are listed in Philippine Peso unless otherwise stated. The store reserves the right to correct pricing errors, update product information, limit quantities, or cancel orders affected by stock or pricing inaccuracies.

5. Order Acceptance

All orders are subject to availability and confirmation. The store reserves the right to reject or cancel any order in cases including stock unavailability, suspected fraud, payment issues, or incorrect pricing.

6. Shipping and Delivery

Delivery timelines are estimates only. Delays may occur due to third-party courier issues, weather, traffic disruptions, holidays, high order volume, failed delivery attempts, incomplete address details, or events beyond the store’s control. Once an order has been dispatched, delivery is handled by the assigned courier partner. The store will assist with tracking and support concerns when possible, but is not liable for delays caused solely by third-party logistics providers or force majeure events.

7. Customer Responsibility

Customers are responsible for providing accurate shipping details, reviewing order information before checkout, and receiving the package at the delivery address provided.

8. Limitation on Returns

Due to hygiene, safety, and product integrity reasons, opened or used skincare products are generally not eligible for return or exchange unless there is a verified wrong-item, shipping-damage, or product-defect issue.

9. Intellectual Property

All website content, including product descriptions, photographs, graphics, logos, branding, and copy, belongs to Dear Ohneul Philippines or its licensors and may not be copied, reproduced, or used without permission.

10. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of the Philippines.