Privacy Policy
Overview
Dear Ohneul Philippines respects customer privacy and is committed to protecting personal data. This policy explains how information is collected, used, stored, and protected through the website, checkout, customer service, and returns process.
Information We Collect
The store may collect the full name, shipping and billing address, mobile number, email address, order and payment details, customer service correspondence, photos or videos submitted for complaints or claims, and website or device usage data collected through cookies and analytics tools.
How We Use Your Information
Information may be used to process and fulfill orders, arrange shipment and delivery, respond to customer service inquiries, validate return or damage claims, improve store operations and customer experience, comply with legal obligations, and detect fraud or suspicious transactions.
Claims Documentation
If customers submit photos or videos, including unboxing videos, the store may use them to evaluate damaged-shipment claims, wrong-item claims, missing-item claims, product quality complaints, or possible courier claims.
Sharing of Information
Necessary information may be shared with payment processors, courier and logistics providers, Shopify and related e-commerce service providers, internal staff or authorized service providers handling support or fraud prevention, and government or regulatory authorities when legally required. The store does not sell personal data.
Data Retention
Personal data will be retained only for as long as reasonably necessary for order fulfillment, customer support, legal compliance, dispute handling, and internal recordkeeping.
Your Rights
Subject to applicable Philippine law, customers may request access to, correction of, or deletion of their personal data, or raise concerns regarding how their information is handled.
Security
Reasonable organizational and technical measures are taken to protect customer information. However, no online transmission or storage system can be guaranteed completely secure.
Contact Us
For privacy concerns or customer support, please contact: deartodayph@gmail.com.